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Welcome to the Department of Service Studies! Research close to society Sustainability – Management – Tourism – Consumption - Creativity Previous Next Play Pause Quick links Master´s ProgrammeStudy information for current studentsResearch Master's programme in Service Management Five specialisations: Culture and Creativity Management, Retailing and Consumption, Supply Chain Management, Sustainabl
https://www.ses.lu.se/en/start - 2025-05-21
In this research group we are interested in service work; how new conditions and/or changes in service prerequisites effects people, environments and materiality. Research Leaders Malin EsperssonEmail: malin [dot] espersson [at] ism [dot] lu [dot] se (malin[dot]espersson[at]ism[dot]lu[dot]se)Carina SjöholmEmail: carina [dot] sjoholm [at] ism [dot] lu [dot] se (carina[dot]sjoholm[at]ism[dot]lu[
https://www.ses.lu.se/en/research/research-groups/tjanstearbetets-villkor - 2025-05-21
Society is moving away from cash and cash payment. Instead, there is a growing amount of digital transactions and payment solutions. What does the consumer and the retailer think? Carin Rehncrona shares some insights from her doctoral studies and thesis work. Carin was born and raised outside of Barsebäck on the Scanian west coast. Her interest in the banking world brought her to Lund university a
Reception – floor E3 Carina Carlsson & Matilda YourstoneEmail: info [at] ses [dot] lu [dot] se (info[at]ses[dot]lu[dot]se)Phone: +46 42-35 66 20Telephone hours: Monday-Thursday 09:00-16:00 (closed for lunch 12:00-13:00)Opening hours:Monday, Tuesday, Wednesday and Friday 10.00-12.00 + 13.00-15.00Thursdays closed. Malin Zillinger Head of Department Email: malin [dot] zillinger [at] ses [dot] lu [do
https://www.ses.lu.se/en/contact - 2025-05-21
Maria from Uganda 1. What is the best thing about the Service Management programme? I think the programme's ability to give students a thorough understanding of a variety of service-related topics, such as customer satisfaction, service logistics, service innovation, and service quality, is one of its greatest features. Students gain a comprehensive foundation of understanding from this approach,
https://www.ses.lu.se/en/what-maria-says-about-masters-service-management-retail - 2025-05-21
To confirm your plans to study at the Master Programme in Service Management for the start in 2023, please fill in this SIR form (Statement of Intention to Register) no later than June 6. Name: (required) Address: (required) Postaladdress: (required) Country (required) Email (required) I am admitted to the Master Programme in Service Management, with specialisation: (required) Culture and Creativi
https://www.ses.lu.se/en/form/statement-intention-register-autumn-semester-2023 - 2025-05-21
SESA01, stand-alone course, 5 credits Are you interested in fashion and trends? Do you want to learn about how trends are created, how trend analysis can be done and what role innovation can play in this work? Are you already a professional in the fashion industry and want to deepen your knowledge? Or are you an active student who wants to broaden your education? Apply to our stand-alone course Fa
SESA02, 5 credits Are you interested in fashion communication in relation to sustainability? Are you already a professional in the fashion industry and want to deepen your knowledge? Or are you an active student who wants to broaden your education? Apply to our stand-alone course The Fashion Market: Fashion Communication and Sustainability (5 credits) The aim of the course is for the student to ac
Frida from Sweden 1. What is the best thing about the Service Management programme? To me, the best thing about the Service Management programme is the broad approach to different service-related areas. During my time in the programme, I have studied topics such as organisation, marketing, service logistics and digitalisation. Due to this breadth, you gain a comprehensive understanding in Service
Emelie from Sweden What is the best thing about your programme? For me, the best thing about my programme is that it is very broad, while still offering the opportunity to specialize within the area that you are interested in. You can really find your own niche within the programme, opening up for loads of opportunities when you graduate. Why did you choose the specialisation in Sustainable Servic
Spring 2024 Semester 2SMMX21 Methods in Social Sciences (15 credits)SyllabusReading listExaminerFor specialisation Culture and Creativity ManagementSMMX22 Service Development and Entrepreneurship (15 credits)SyllabusReading listExaminerFor specialisation RetailSMMV23 Service Logistics (7.5 credits)SyllabusReading listExaminerSMMV24 Retail Marketing: Theoretical Perspectives and Concepts (7.5 credi
https://www.ses.lu.se/en/education/study-information/syllabi-and-reading-lists/syllabi-and-reading-lists-21 - 2025-05-21
Are you interested in fashion, trends, communication, and sustainability? Are you already working in the fashion industry and want to deepen your knowledge? Or are you a student who wants to broaden your education? Then apply for our new stand-alone courses: The Fashion Market: Innovation and Fashion Forecasting (5 credits) and The Fashion Market: Fashion Communication and Sustainability (5 credit
https://www.ses.lu.se/en/education/stand-alone-courses/fashion-market-stand-alone-courses - 2025-05-21
SMMY31, 7,5 credits The course aims to provide students with theoretical and conceptual knowledge and practical skills for managing and sustaining quality in organizational contexts. The course consists of three parts. The first part introduces the historical development and evolutions of managing quality in organizational contexts. In the second part the students are introduced to key concepts, d
https://www.ses.lu.se/en/education/stand-alone-courses/sustainable-quality-management - 2025-05-21
Welcome to our department this coming spring semester – both new and current students. Welcome new students!What are you studying?The Fashion Market: Innovation and Fashion Forecasting (SESA01)The Fashion Market: Fashion Communication and Sustainability (SESA02)Master's programmeWelcome back! The semester starts 20th of January. Year 1: Methods in Social Science (SMMX21)Course introduction: 2024-0
https://www.ses.lu.se/en/education/start-spring-semester-2025 - 2025-05-21
Khan Kasi, Business developer at IKEA in SwitzerlandWhat did you do before you started studying the Master’s programme in Service Management?Before joining the program, I was involved in managing Quality Management Systems and Information Security Management Systems. Specifically, I worked on implementing ISO standards, conducting internal audits, and ensuring compliance. This included obtaining c
Autumn Semester 2024 Semester 1SMMX11 Introduction to Service Management (7.5 credits) 2/9 – 1/10-24SyllabusReading listExaminerFor specialisation Culture and Creativity ManagementSMMV12 Introduction to Culture and Creativity Management (7.5 credits) 2/10 – 31/10-24SyllabusReading listExaminerFor specialisation Retailing and ConsumptionSMMM13 Introduction to Retailing and Consumption (7.5 credits)
https://www.ses.lu.se/en/education/study-information/syllabi-and-reading-lists/syllabi-and-reading-lists-22 - 2025-05-21
Alexandra Rosu, Application Consultant at PageroWhat did you do before you started studying the Master’s programme in Service Management?I got my Bachelor's degree in Business Administration, Public Service from Academy of Economic Studies of Moldova. After that, my background consists of a mix between internships and a few years of experience in the hospitality industry.Why did you choose Sweden
Get to know the participants of the CROCUS conference Beyond Site/Sight. As a preparation for Beyond site/sight we ask all participants to reflect on place and placemaking in relation to their own practice. Parts of the reflections was published in the Beyond Site/Sight publication, edited by Jörgen Dahlqvist, Ida de Wit Sandström, Cecilia Fredriksson, Marie Ledendal and Robert Willim. Reflections
https://www.ses.lu.se/en/crocus/crocus-conference-beyond-sitesight-2024/beyond-sitesights-community - 2025-05-21
Name: Jens RadmannSpecialisation: TourismGraduation year: 2022Current workplace and position: Project manager with a focus on events at Företagarna/The Entrepreneurs organization What did you do before you started studying the master’s programme in Service Management?I graduated from Umeå University with a bachelor’s degree in human Geography, focusing on Tourism. During the summer break, before s
